FAQ

What is remy hair?

Remy hair is Natural Human Hair which has the cuticles intact and running in one direction (root to tail). The word remy is sometimes spelled remi as well. Remi hair can be of two types namely, Virgin Remy and Remy. The term Virgin is added when the hair has not undergone any chemical process for modifying the style, color, or cuticles other than shampooing and conditioning both before and after donation. The hair is called simply remy when the hair has cuticles intact and running in one direction but the hair has been styled or dyed either before or after donation.

What types/grades of hair do deal in?

We have 3 grades of hair as detailed below:

  • Cuticle Free Hair:  Multiple Donor: This type of hair is 100% Natural Human Hair. The hair during processing has its cuticles (the outermost layer) removed making it tangle free. It is also known as Cuticle Free/Tangle Free hair in the market. The hair is coated with finishing agents to give it a silky smooth feel. The hair is the maximum selling type of hair in the retail market. 

  • Temple Hair: Single Donor: Temple hair (Remy Single Drawn) hair is 100% Natural Human Hair which has the cuticles intact and running in one direction (root to tail). The hair can be dyed and styled. We also dye and style the hair at our end as per client specifications. The hair primarily is sourced from the temples of India where it is donated as an offering to the god. The hair is auctioned by the temple authorities and the proceeds are used for humanitarian projects. This type of hair is generally single drawn (tapered towards the bottom end).

  • Virgin Hair:  Single Donor: Virgin Hair is the purest, most natural type of hair primarily sorted out from the Temple Remy Hair. All the salon dyed and salon processed hair is removed from the temple hair lot. The natural short hair is also removed giving this type of hair a more fuller look and feel from top to bottom. 

Do you accept Paypal?

We accept PayPal. The other modes of payment that we accept are Bank Transfer, Western Union, and Moneygram.
What are the different payment modes?
 
We accept payments through Bank Transfer, Western Union, Moneygram, and Paypal.
What is the shipping duration?
 
Shipping time totally depends on the order. We generally ship within 2 to 3 working days of a confirmed order.
How long does the styles last?
 
We only do super-heated steam styling on the hair. It helps in maintaining the durability of the hair after styling. The super-heated steam makes the hair permed to be able to withstand up to 10 washes.
Can the hair be colored/Dyed?
 
Yes. The our hair can be dyed.
 
Can the hair be bleached?
 
Yes. The hair can be bleached.
What is tangle free hair?
 
Tangle free hair is hair from which the cuticles have been shaved off using a process. The primary reason that the hair tangles is due to the cuticles. Once the cuticles are removed from the hair the tendency of tangling is substantially reduced. 
What is virgin hair?
 
Remi hair can be of two types namely. Virgin Remy and Remy. The term Virgin is added to the type of hair when the hair has not undergone any chemical process for modifying the style, color, or cuticles other than shampooing and conditioning both before and after donation.
Is the hair single donor?
 
The bundle of hair is called single donor hair when it has been sourced from a single donor with no addition of any other person’s hair. 
Where is the hair collected from?
 
India has a long tradition of donation and collection of hair to make different types of hair extensions. The hair collection happens at different places, temples, beauty parlors, etc
Is the hair collection done ethically?
 
The hair is collected 100% ethically. All the hair is sourced from donors who willingly donate their hair.
Where all can the hair be shipped?
 
We ship through FedEx, DHL, Aramex, and UPS. We ship to all locations these companies provide service. Almost worldwide. We do free shipping for orders of 10 kg and above.
Which companies or service providers are used for shipping?
 
We ship through FedEx, DHL, Aramex, and UPS. We ship to all locations these companies provide service. Almost worldwide. We do free shipping for orders of 10 kg and above.
Do you have branches or marketing partners in other places?
 
We are in the process of identifying partners in different parts of the world. The company is in the process of maintaining direct presence in Dubai. For any further information about working with us email us at info@indiannaturalhair.com or call Mr Praveen Asok directly at +91 9871171978.
Does the hair shed?
 
The machine wefting process involves all together 12 layers of stitches. The wefted hair track has an average of 21 stitches per inch. The weft is reinforced using a strong natural rubber adhesive. The shedding is minimal to none. Being a natural fiber, the hair might break depending on usage. If the hair is taken care of (regular shampooing and conditioning) even that can be minimized.
Does the hair break?
 
The machine wefting process involves all together 12 layers of stitches. The wefted hair track has an average of 21 stitches per inch. The weft is reinforced using a strong natural rubber adhesive. The shedding is minimal to none. Being a natural fiber, the hair might break depending on usage. If the hair is taken care of (regular shampooing and conditioning) even that can be minimized.
What are the products that you make?
 
The list of products that we manufacture are as follows:
  • Weaves (Machine Wefted)

  • Bulk Hair (for braiding)

  • Machine Made Wigs

  • Full Lace Wig (Hand Made)

  • 4 x 4 Closures

  • 13 x 4 Closures

  • 360 Closures

  • Tape Extensions

  • Clip On Extensions

  • Fusion Extensions (Prebonded Keratin Tips)

  • Toupees

What is machine wefted hair?
 
The machine wefting process involves all together 12 layers of stitches. The wefted hair track has an average of 21 stitches per inch. The weft is reinforced using a strong natural rubber adhesive. The shedding is minimal to none. Being a natural fiber, the hair might break depending on usage. If the hair is taken care of (regular shampooing and conditioning) even that can be minimized.
Can the hair be shampooed and conditioned? If yes, Which type of shampoo and conditioner can be used?
The hair can be shampooed and conditioned. The best kind of shampoo and conditioners are the ones generally available in the market for "Dry and Damaged hair."
How long would the hair last?
 
The hair can last upto an year with proper care as mentioned above in the after care instructions.
Does the color fade?
 
The hair dyed to order by us does not fade as the dyes that we use are permanent.
What sort of glue is used at the weft seam?
 
We use a strong clear natural rubber adhesive at the weft seam. It reinforces the tracks to minimize shedding.
 
Indian hair is the best hair in the world when it comes to making hair extensions. Indian hair has the right consistency of thickness to match almost all the natural hair types in the world. 
Can the hair be styled?
 
The hair can be styled if the hair has not been permed by us. The popular styles that can be tonged are Natural Wave, Straight, Body wave etc.
Can the hair be tonged?
 
The hair can be tonged if the hair has not been permed by us. The popular styles that can be tonged are Natural Wave, Straight, Body wave etc.
Can the hair be straightened?
 
The hair can be straightened if the hair has not been permed by us. The popular styles that can be tonged are Natural Wave, Straight, Body wave etc.
What is your privacy policy?
 
For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Ind Natural Hair Private Limited the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at Ind Natural Hair Private Limited condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.SECURE ONLINE PAYMENTS

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Ind Natural Hair Private Limited uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Ind Natural Hair Private Limited, instead the information is securely stored and encrypted with Visa/MasterCard. Smart Cookies

We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
What is your return policy?

We believe in satisfying and delighting our customers. The believe in the fact that the product which we sell is the best the customer can get at the price we offer. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However, we wish that you do not need have use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.

  • ​Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered: If you have received damaged product or the wrong item, please mail us at info@indiannaturalhair.com with your order number and couple of pictures of the material within 7 Days of delivery. We will try and replace the product as soon as possible or issue a full refund if you wish to. At INH each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full amount.
  • ​Sale of clearance sale items are final and will not be exchanged.
  • ​Do not like the product / Product not as per the picture shown: We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 7 Day exchange/return policy in such cases. Please mail at info@indiannaturalhair.com with order number and reason for return.
  • ​International Orders: We are based in New Delhi, India. We do not take back any international shipments. We can consider exchanging if the customer ships it back. The company will not bear the cost of reverse shipment in such cases. As soon as we receive the product in our warehouse you will get a store credit which can be used to purchase anything else from the website. Store credit is valid for lifetime. There is no expiry.

In how many days can I return the product? What are the conditions?

We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.

How do I return a product? What is the process?

You can mail us at info@indiannaturalhair.com or call us on +91-9871171978 and our returns team will help you with the procedure to get the items back to us. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.

Is Shipping charge returned?

Shipping charge in any case is non-refundable.

Can I cancel the order after I order?

Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.

Can I change the shipping address of my order?

Yes you can. Please inform us within 24 hours in such cases. You can mail us at info@indiannaturalhair.com or call us at +91-9871171978.

Is there return policy in International shipments?

We are based in New Delhi and any shipments outside India is not returnable. We can consider exchanging if the customer ships it back. The company will not bear the cost of reverse shipment.

Do you provide warranty/guarantee for merchandise?

All our products are authentic and sourced directly from the vendors. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

Do you return and exchange the sale items?

We do not exchange / refund sale items.

IND Natural Hair Pvt Ltd
Street Address: WZ 81/1A Guru Nanak Nagar, New Delhi, India
 
 
 
For order in bulk quantities, you can directly get in touch with the sales team through mail at info@indiannaturalhair.com or call of whatsapp at +91 9871171978.

Bulk orders of 100 pieces (10 kg) or above would be with free shipping worldwide.

What is your banking details?
 
We bank with ICICI Bank, Ltd. The details for transfer is as follows:
  • Account Name : IND NATURAL HAIR PVT LTD
  • Account Number : 629605015482
  • Bank Name : ICICI Bank
  • Bank Address : G2, Vikaspuri, New Delhi, India
  • Swift Code : ICICINBBCTS
 
We do world wide free shipping for orders of 10 kg (100 packets) and above.
What is your Delivery Duration?
 
Generally, the duration of the delivery depends on the destination. Based on our experience in shipping we chart out the following details:

DELIVERY DURATION:

INDIA : 2 to 3 days

USA & CANADA: 2 to 3 working days

EUROPE: 2 to 3 working days

ASIAN Countries other than India: 3 to 4 working days

AFRICAN Continent: 4 to 5 Working Days
What is the right way of measuring length of hair?
 

 

 

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